Job Description

Market Support Representative

Location: Mobile, AL

Work Schedule: Onsite schedule Monday through Friday at our Mobile VIVA HEALTH Cafe.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

• Comprehensive Health, Vision, and Dental Coverage
• 401(k) Savings Plan with company match and immediate vesting
• Paid Time Off (PTO)
• 9 Paid Holidays annually plus a Floating Holiday to use as you choose
• Tuition Assistance
• Flexible Spending Accounts
• Healthcare Reimbursement Account
• Paid Parental Leave
• Community Service Time Off
• Life Insurance and Disability Coverage
• Employee Wellness Program
• Training and Development Programs to develop new skills and reach career goals
• Employee Assistance Program

See more about the benefits of working at Viva Health -

Job Description

The Market Support Representative will support department management and sales agents with sales and retention efforts. This position will help coordinate traffic flow within the retail store and will coordinate walk-in traffic, group meetings, and phone enrollments. This position will provide sales support and service to VIVA Medicare employees and members. This position will help generate new members and retain current VIVA Medicare members via corporate marketing activities through advertising and events. This position is required to perform all job functions within the framework of Centers for Medicare and Medicaid Services (CMS) marketing guidelines. This position may travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured in accordance with Company policy.

Key Responsibilities

• Responsible for coordinating sales and retention efforts within the Mobile, Alabama market.
• Assist department management in coordinating group meetings and events with prospective members to support market growth.
• Support various departments at VIVA HEALTH, including Sales and Marketing, Provider Services, Quality Improvement, Medicare Enrollment, and Medicare Member Services.
• Maintain knowledge of VIVA Medicare products to service customer needs appropriately.
• Develop and express ideas to facilitate events geared towards retention of current business.
• Maintain in-depth knowledge of CMS Marketing regulations, competitor’s offerings, and the parameters governing the sales and promotion of Medicare Advantage products.
• Remain current on CMS Marketing regulations and correlate them to the retention/service process.
• Interface with various groups including members and their advocates, prospects, senior citizen organizations, internal VIVA Health staff, vendors, and CMS.
• Provide recommendations for issues related to the marketing strategy, event coordination, and quality improvement.
• Ensure retail location is opened on time and all operating systems are functioning to support market staff.
• Must be able to work regular business hours as well as after hours and on weekends, as needed.

REQUIRED QUALIFICATIONS :

• Bachelor's Degree or equivalent work experience
• 1 year experience in public relations, marketing, or health insurance
• Valid driver's license in good standing
• Current State of Alabama Department of Insurance Producer License or eligible for licensing in AL within 90 days of employment
• May require significant face-to-face member contact, with duties regularly performed away from the principal place of business
• Willing to submit to vaccine testing and screening
• Excellent oral communication and presentation skills
• Ability to work in a fast paced, high-energy environment with minimal supervision; enthusiasm and patience to educate Medicare beneficiaries with clear and accurate information
• Ability to assist in coordinating events and Marketing activities within the Mobile, Alabama Market
• Possess technical skills sufficient to operate a desktop, laptop, and iPad in the retail store and from the field
• Ability to self-educate and maintain a thorough knowledge of Medicare marketing requirements of the Health Plan, the State Department of Public Health, the State Department of Insurance, and Centers for Medicare and Medicaid Services
• Interpersonal skills in activities such as presentations, staff training, problem solving, networking, and strategic planning
• Excellent organizational and time management skills to ensure sales events are properly scheduled and staffed, correct information and materials are provided to Medicare-eligible individuals, and proper feedback is consistently supplied to management
• Ability to be flexible, adaptable, and work effectively in a variety of settings
• Proficient in Microsoft Office suite of products

PREFERRED QUALIFICATIONS:

• 3 years’ experience in public relations, marketing, health insurance, or with the elderly population

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