Job Description

Housing Programs Coordinator

Ultimate Staffing's Baltimore based client is seeking a Housing Programs Coordinator to support their impactful programs. This role focuses on ensuring senior clients can remain safe and independent in their homes. The Coordinator will serve as a vital link between clients, staff, service providers, and external stakeholders, managing communications, maintaining detailed records, and performing key administrative functions to enable smooth and effective program operations.

If you're highly organized, detail-oriented, and passionate about serving your community, this is an excellent opportunity to make a meaningful impact while advancing your career.

Key Responsibilities

Data Entry and Systems Management

• Accurately and efficiently enter data into various tracking systems, such as Neighborly, Salesforce, and spreadsheets.
• Support program performance by collecting and preparing data needed for internal reports and external grant compliance.

Administrative Duties

• Maintain and update project logs, digital documentation, and tracking tools to ensure precise and up-to-date records.
• Create, update, and organize work orders and associated documentation, such as photos, signatures, and contractor paperwork.
• Assist in coordinating inspections and project installations by scheduling appointments with clients and subcontractors.

Program Support and Coordination

• Keep meticulous records of subcontractor documents, including licenses, certifications, and insurance.
• Participate in team meetings to review project progress, share administrative updates, and discuss program needs.

Client Communication and Assistance

• Act as the first point of contact for older adults inquiring about home repair or housing-related services, ensuring inquiries are handled with professionalism and empathy.
• Provide information about available services, screen potential clients, and direct inquiries to the appropriate team member when necessary.
• Foster clear, compassionate communication to ensure clients feel supported and valued.

Qualifications

Education and Experience:

• Associate or bachelor's degree in social work, human services, or a related field preferred-but relevant work experience will also be considered.
• Proven experience in administrative, customer service, or client-facing roles is required.
• Previous experience working with older adults or housing programs is strongly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.

Skills and Attributes:

• Excellent interpersonal skills and a proven ability to communicate with empathy, particularly when serving older adults.
• Strong organizational abilities with attention to detail and a knack for maintaining accurate records.
• Comfort with database and case management systems (familiarity with Neighborly or Salesforce would be a big plus).
• Ability to manage multiple responsibilities and meet deadlines efficiently.

Why You'll Love Working Here

Our client fosters a supportive and collaborative environment with a commitment to excellence and community impact. This role offers:

• A professional and inclusive workplace that values your contributions.
• Opportunities for growth and professional development.

Compensation

• This is a direct hire position paying 45-50k
• Once hired the employee will be eligible for full benefits

Apply today to join our client's mission-driven team and create meaningful connections within a vibrant community.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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