Job Description

B2B Claims Analyst

Certified a "Great Place to Work"

Montway Auto Transport is one of the leaders in the U.S. Auto Transport industry. Recently recognized by Inc. Magazine as one of the top 5000 fastest-growing businesses nationwide, and earned the ‘Great Place to Work” certification, Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable consumer experiences. Montway has safely shipped +1,000,000 vehicles and strives to deliver a 5-star experience with peace-of-mind transport.

We’re looking for forward-thinking individuals who enjoy working in fast-paced, collaborative environments.

Job Responsibilities:

• Enter claims information into databases or claim processing systems.
• Verify data accuracy and completeness.
• Investigate and gather information and documentation related to claims, which may include contacting clients, policyholders, or third parties.
• Determine the validity of claims by assessing supporting documentation.
• Ensure that claims documentation is complete and accurate.
• Guard against fraudulent claims based on critical issues identified and accurate conclusions draw.
• Ensure that claims are processed in compliance with company policies, industry regulations, and legal requirements.
• Communicate with clients, policyholders, and other relevant parties to obtain additional information or clarification on claims.
• Provide updates on claim status and address inquiries.
• Maintain detailed records of claims, investigations, and related activities.
• Prepare and generate overviews on claims processing and outcomes.
• Evaluate claims based on policy terms and conditions.
• Determine the appropriate settlement or denial of claims.
• Effectively negotiate, then create and execute subrogation collection plans with insurance companies, carriers, or other third parties involved.
• Provide excellent customer service by addressing customer/account, vendors, third party inquiries and concerns related to claims.
• Manage and execute targeted collection efforts to recover funds and reduce financial exposure.
• Collaborate with other departments to gather necessary information and resolve claims.
• Follow established inter-department policies and procedures.
• Execute any ad-hoc projects or duties as directed by Manager.
• Identify opportunities for process improvement and contribute to the development of more efficient and effective claims processing procedures.
• Meet established deadlines for claims processing and reporting.
• Respond to internal inquiries/questions in a timely manner via email, telephone, or other messaging platforms.
• Escalate issues to and notify the manager of any notable company risks (accidents uninsured carrier, hostage, stolen vehicles, confiscations, etc.)
• Participate in training programs to enhance skills and knowledge.
• Document decisions and rationales for claim settlements or denials.
• 2+ years’ experience in a similar role.

What We Offer

• Competitive compensation aligned with market and performance
• Comprehensive health, dental, and vision insurance
• Company-paid life insurance
• 401(k) with matching
• Paid time off, including vacation, sick days, and company holidays
• Opportunities for career development and internal advancement
• A collaborative, team-oriented culture that values innovation and efficiency

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